Federal Loans

Full balance becomes due immediately, collection fee of up to 24.34% may be added, default is reported to consumer reporting agencies, forbearance and deferment eligibility is lost, federal and state income tax refunds and lottery winnings may be offset, state-issued professional licenses may be revoked, wages may be garnished, and future federal student aid may be denied.

Advantage Education Loans, Advantage Parent Loans and Advantage Refinance Loans

Full balance becomes due immediately, a collection fee may be added, default is reported to consumer reporting agencies, forbearance eligibility is lost, state income tax refunds and lottery winnings may be offset, state‐issued professional licenses may be revoked, wages may be garnished, and requests for future Advantage Education Loans will be denied.

We are required to obtain legal documentation to process a name change. In order to change your name or make a name correction, you must provide one of the following items listed below.

• Court Decree
• Court Order
• Marriage certificate
• U.S. Certificate of Naturalization
• U.S. Certificate of Citizenship
• Social Security Card
• Current driver's license
• State-issued identification card
• Birth Certificate
• U.S. Passport or U.S. Passport Card
• U.S. Military Discharge Papers
• Alien Registration Card

There are three payment levels in IBR:

• Partial Financial Hardship(PFH) - reduced payment amount for which you must qualify annually based on income and family size.
• Permanent-Standard - standard payment amount after you no longer qualify for the reduced payment amount.
• Expedited-Standard - payment amount based on the outstanding principal and remaining loan term if you decide to exit IBR.

• If you are a borrower, who filed as single (or are being treated as single), your most recent tax information.
• If you are a borrower, who filed taxes jointly with your spouse or have a spousal consolidation, both you and your spouse's most recent tax information.

All borrowers:

• If you are unable to access your tax information, you can have it sent to us using Docusign/Equifax (a third party service). Docusign will send you an email that you must respond to in order for your tax information to be sent to us.
• If your income has significantly changed since you filed your last federal tax return you can provide alternative documentation of income (two recent consecutive pay stubs).
• You must provide at least one piece of documentation for each source of taxable income.
• Your documentation should include how often you receive the income, for example every other week or once a month.
• Supporting documentation must be recent (within 90 days of the date you sign the IBR application).
• Copies of documentation are acceptable.
• If documentation is not available or you want to explain your income, attach a signed statement explaining each source of income and giving the name and address of each source of income.
• Taxable income includes income from employment, dividend income, interest income, tips, and alimony.
• Documentation of untaxed income is not needed . This includes Supplemental Security Income, child support, or federal or state public assistance.

Spouse Student Loan Information: